Cancellation & Refund Policy

PrimeHaus is committed to maintaining clear and transparent policies regarding memberships, appointments, cancellations, and refunds.

This Cancellation & Refund Policy provides general information regarding policies applicable to services offered through PrimeHaus Medical Group. Individual membership agreements, treatment agreements, financial policies, or other written agreements may contain additional terms applicable to a particular patient or service.

PrimeHaus Medical Group is a trade name of Primehaus Health, PC.

Membership Cancellation

Primehaus memberships are month-to-month, prepaid memberships with no minimum commitment. Memberships automatically renew each month until canceled.

Members may cancel their membership at any time. No 30-day notice is required and no cancellation penalty applies.

Cancellation requests may be submitted by email to admin@primehaushrt.com or by phone at (805) 296-7192. Requests are processed promptly and confirmed in writing.

Cancellation stops future automatic renewals.

When a membership is canceled:

• Membership benefits remain available through the end of the paid billing period, subject to clinical eligibility and membership terms.
• The current paid billing period is generally nonrefundable and is not prorated, except as required by law.
• The member remains responsible for charges incurred through the end of the paid billing period.

After the cancellation effective date, PrimeHaus will not assess additional membership renewal charges.

Cancellation of a membership does not eliminate or waive amounts already owed for separately authorized services, medications, laboratory services, third-party costs, or other authorized charges. Separately authorized services remain payable.

Recurring Membership Billing

Members authorize PrimeHaus Medical Group to charge the payment method maintained on file according to the billing schedule established in their membership agreement.

Members are responsible for maintaining a valid payment method and keeping their billing information current.

Submitting a membership cancellation request stops future automatic renewals. No further recurring membership charges will be assessed after the current paid billing period.

Appointment Cancellations and Rescheduling

We understand that schedules change. Patients should notify PrimeHaus as early as possible if they need to cancel or reschedule an appointment.

Appointments canceled or rescheduled with less than 24 hours' notice may incur a $50 late-cancellation fee.

Missed Appointments

Appointments that are missed without appropriate notice may incur a $75 no-show fee.

Mobile and Concierge Appointments

Certain mobile, concierge, or off-site services may require advance preparation, travel, staffing, or other resources.

Additional cancellation charges may apply when a mobile or concierge appointment is canceled after PrimeHaus personnel have been dispatched or when nonrecoverable costs have already been incurred.

Any applicable charges will be determined according to the service arrangement and disclosed terms.

Refunds

Fees associated with services that have already been provided are generally nonrefundable.

The following are also generally nonrefundable once the applicable service, order, or expense has been initiated or incurred:

• Medical or professional services already provided
• Medications that have been ordered or dispensed
• Laboratory services that have been performed or ordered when the associated cost is nonrecoverable
• Imaging or diagnostic services already performed
• Pharmacy charges
• Nonrecoverable third-party expenses
• Mobile or concierge expenses already incurred

Other refund requests will be evaluated according to the applicable membership or service agreement and applicable law.

Nothing in this policy limits any refund, cancellation, or other right that cannot legally be waived.

Medications and Treatment Eligibility

Payment of membership fees does not guarantee that a patient will receive a prescription, medication, refill, specific treatment, or continuation of therapy.

Treatment decisions are made independently by the treating licensed healthcare professional based on medical judgment, patient safety, clinical appropriateness, and applicable professional and legal requirements.

If a healthcare professional determines that a particular treatment is not appropriate, the patient's financial obligations and any potential refund will be determined according to the applicable membership or service agreement, the services already provided, costs already incurred, and applicable law.

Private-Pay Services

PrimeHaus Medical Group is a private-pay practice.

PrimeHaus does not bill insurance or guarantee that an insurance company or other third party will reimburse a patient for membership fees, medical services, medications, laboratory services, or other expenses.

Unless specifically included in a patient's membership plan, additional charges may apply for items including:

• Medications
• Laboratory testing
• Imaging
• Pharmacy services
• Third-party services

• Mobile or concierge services
• Other services not included in the applicable membership

When available, PrimeHaus may provide documentation that a patient may independently submit to an insurance company. Providing such documentation does not guarantee reimbursement.

A patient's inability to obtain insurance reimbursement does not, by itself, create a right to a refund from PrimeHaus.

How to Request a Membership Cancellation

To cancel a membership, submit a written cancellation request to:

Primehaus Medical Group Email: admin@primehaushrt.com Phone: (805) 296-7192

Please include sufficient information for PrimeHaus to identify your membership and process the request.

For privacy and security, PrimeHaus may request reasonable verification before making changes to a membership or billing arrangement.

Primehaus will process cancellation requests promptly and confirm each cancellation in writing.

Questions About Charges or Refunds

If you believe you were charged incorrectly or have a question regarding a cancellation, membership charge, or refund, please contact PrimeHaus:

We encourage patients to contact us promptly regarding billing questions so that we can review the circumstances and applicable membership or service terms.