Terms & Conditions

Welcome to the PrimeHaus website. These Terms & Conditions (“Terms”) govern your access to and use of the PrimeHaus website and its content, features, forms, and related online services.

By accessing or using this website, you agree to these Terms. If you do not agree with these Terms, please do not use the website.

About PrimeHaus

PrimeHaus provides information regarding health, wellness, and medical services available through affiliated entities and licensed healthcare professionals.

PrimeHaus Medical Group is a trade name of Primehaus Health, PC, the professional medical entity through which applicable clinical services are provided.

Administrative and management services associated with PrimeHaus may be provided by Primehaus Health Management LLC.

Nothing on this website should be interpreted as permitting Primehaus Health Management LLC or any other non-clinical entity to practice medicine, make clinical decisions, prescribe medications, or otherwise perform activities reserved for appropriately licensed healthcare professionals.

Website for Informational Purposes

The content of this website is provided for general informational and educational purposes.

Information regarding hormone optimization, medical weight management, wellness services, medications, therapies, laboratory testing, nutrition, fitness, or other health-related subjects is not intended to constitute individualized medical advice, diagnosis, or treatment.

Website content should not be used as a substitute for consultation with an appropriately qualified healthcare professional.

Please review our Medical Disclaimer for additional information.

No Provider-Patient Relationship

Accessing this website, reviewing its content, submitting a consultation request, sending an email, or otherwise communicating with PrimeHaus through general website channels does not, by itself, establish a provider-patient relationship.

A provider-patient relationship is established only after applicable requirements for the provision of medical care have been satisfied and an appropriately licensed healthcare professional has agreed to provide care.

Submitting a consultation request does not guarantee acceptance as a patient, eligibility for treatment, issuance of a prescription, or access to any particular service.

Consultation Requests

The Book a Consultation form is provided to allow prospective patients to express interest in PrimeHaus services and request contact from our team.

You agree to provide accurate and current contact information when submitting a request.

The consultation form is not intended for detailed medical information, medical records, laboratory results, medication information, emergency communications, or other sensitive health information.

Please do not submit sensitive medical information through general website forms or ordinary email unless PrimeHaus specifically instructs you to use an appropriate method.

Submission of a consultation request authorizes PrimeHaus to contact you regarding your inquiry using the contact information you provide.

Submitting a consultation request does not enroll you in promotional SMS messages, newsletters, recurring marketing emails, or other promotional communications.

Medical Services and Treatment Decisions

Information about a treatment, medication, therapy, or service on this website does not mean that the treatment is appropriate or available for every individual.

Treatment eligibility and clinical decisions are determined by appropriately licensed healthcare professionals based on individual circumstances, which may include medical history, symptoms, laboratory testing, medications, contraindications, risks, and other clinically relevant information.

PrimeHaus does not guarantee that a healthcare professional will recommend or prescribe any particular treatment or medication.

Healthcare professionals retain independent clinical judgment regarding diagnosis, treatment, prescriptions, laboratory testing, referrals, and other aspects of patient care.

Prescription Medications

References to prescription medications or therapies on this website are informational and do not constitute an offer, guarantee, or promise that a particular medication will be prescribed.

Prescription medications are provided only when an authorized healthcare professional determines that treatment is medically appropriate following an appropriate clinical evaluation and in accordance with applicable law and professional standards.

Do not start, stop, adjust, or otherwise change a prescription medication based solely on information contained on this website.

Individual Results

Individual treatment experiences and outcomes vary.

Statements concerning potential benefits, treatment goals, weight management, hormone optimization, wellness, physical performance, appearance, or other outcomes are not guarantees of results.

PrimeHaus makes no guarantee regarding any particular medical, physical, aesthetic, performance, weight-loss, or wellness outcome.

Emergencies

The PrimeHaus website is not an emergency medical service.

Do not use the website, consultation form, email, or other general PrimeHaus communication channels to seek assistance for an urgent or life-threatening condition.

If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical attention.

Accuracy of Website Information

PrimeHaus strives to provide useful and accurate information. However, medicine, scientific research, regulatory requirements, product information, and standards of care may change over time.

We do not warrant that every item of website content is complete, current, error-free, or applicable to every person or circumstance.

PrimeHaus may modify, update, remove, or replace website content at any time without prior notice.

Availability of Services

Services described on this website may not be available in every location or to every individual.

Availability may depend on factors including applicable law, professional licensure, provider availability, medical appropriateness, age, location, and other requirements.

Nothing on this website constitutes a guarantee that a particular service will be available to you.

Intellectual Property

Unless otherwise indicated, the website and its content—including text, graphics, branding, logos, photographs, designs, layout, icons, and other materials—are owned by or licensed to PrimeHaus and are protected by applicable intellectual-property laws.

You may access and use the website for your personal, non-commercial use.

You may not reproduce, distribute, modify, republish, publicly display, commercially exploit, or create derivative works from website content without prior written permission from PrimeHaus or the applicable rights holder, except as permitted by law.

Acceptable Use

You agree not to misuse the website.

You may not:

• Attempt to gain unauthorized access to the website, servers, systems, or accounts
• Interfere with the operation, security, or availability of the website
• Introduce malicious software, automated attacks, or harmful code
• Use automated systems to scrape or extract website content in a manner that materially burdens the website
• Submit false, fraudulent, misleading, or abusive information
• Impersonate another person or misrepresent your identity
• Use the website for unlawful purposes
• Violate the intellectual-property or other rights of PrimeHaus or another person

PrimeHaus may restrict access to the website when reasonably necessary to protect its systems, users, or legal rights.

Third-Party Services and Links

The website may contain links to or integrations with third-party websites and services, including mapping, communication, laboratory, pharmacy, or other resources.

Third-party websites and services are independently operated and may be governed by their own terms and privacy policies.

PrimeHaus does not control and is not responsible for the availability, security, content, accuracy, or privacy practices of independent third-party websites or services.

A link or reference to a third party does not necessarily constitute an endorsement.

Privacy

Your use of the website is also subject to the PrimeHaus Privacy Policy.

Certain information associated with healthcare services may be protected health information subject to HIPAA or other applicable healthcare privacy laws. Where applicable, such information is governed by the privacy practices of the relevant healthcare provider, as described in the applicable Notice of Privacy Practices.

Website Availability

We may modify, suspend, restrict, or discontinue all or part of the website at any time.

We do not guarantee uninterrupted or error-free availability and are not responsible for interruptions resulting from maintenance, technical failures, internet outages, third-party services, cybersecurity events, or circumstances outside our reasonable control.

Disclaimer of Warranties

To the extent permitted by applicable law, the website and its general informational content are provided on an “as is” and “as available” basis.

PrimeHaus does not make warranties regarding the uninterrupted availability, completeness, accuracy, reliability, or suitability of the website for any particular purpose.

Nothing in this section limits obligations that cannot lawfully be excluded or modified.

Limitation of Liability

To the extent permitted by applicable law, PrimeHaus and its affiliated entities, officers, directors, employees, contractors, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from your use of, inability to use, or reliance upon the general informational content of this website.

Nothing in these Terms is intended to waive, disclaim, or limit liability that cannot lawfully be waived or limited, or to alter the professional obligations of a licensed healthcare provider with respect to medical care actually provided to a patient.

Changes to These Terms

PrimeHaus may update these Terms periodically to reflect changes to the website, services, business practices, or applicable requirements.

When these Terms are updated, the Effective Date at the top of this page will be revised.

Your continued use of the website after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable federal law controls.

Nothing in these Terms limits rights or remedies available under applicable law.

Contact Us

Questions regarding these Terms may be directed to: