Privacy Policy

PrimeHaus respects your privacy and is committed to protecting the personal information you provide through this website.

This Privacy Policy describes how information is collected, used, disclosed, and protected when you visit the PrimeHaus website, submit a consultation request, contact us, or otherwise interact with our website.

For purposes of this Privacy Policy, “PrimeHaus,” “we,” “us,” and “our” refer to the entities responsible for the applicable PrimeHaus website and administrative services, including Primehaus Health Management LLC, and, where applicable to clinical services, Primehaus Health, PC, doing business as PrimeHaus Medical Group.

Information We Collect

Information You Provide to Us

We may collect information that you voluntarily provide through the website, including when you request a consultation or contact PrimeHaus.

Depending on how you interact with the website, this information may include:

• First and last name
• Email address
• Telephone number
• Service or area of interest
• Membership interest
• Preferred method of contact
• Other information you voluntarily provide when communicating with us

Our website consultation form is intended for initial inquiries and is not intended to collect detailed medical information, medical records, laboratory results, diagnoses, medication information, insurance information, or other sensitive health information.

Please do not submit sensitive medical information through general website forms or email unless specifically instructed to use an appropriate method for doing so.

Information Collected Automatically

When you visit a website, certain technical information may be transmitted automatically by your browser, device, hosting provider, or infrastructure used to operate the website.

Depending on the technology involved, this may include information such as:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Referring or requested pages
• Date and time of access
• Technical information necessary to operate, secure, and troubleshoot the website

PrimeHaus does not currently use Google Analytics, Meta Pixel, or similar advertising or behavioral analytics technologies on this website.

How We Use Information

We may use information collected through the website to:

• Respond to consultation requests and inquiries
• Contact you regarding services you have expressed interest in
• Provide information you request
• Route inquiries to the appropriate PrimeHaus team member
• Operate, maintain, secure, and troubleshoot the website
• Prevent spam, fraud, abuse, or unauthorized activity
• Comply with applicable legal or regulatory requirements
• Protect the rights, safety, and security of PrimeHaus, our patients, website visitors, and others

Submitting a consultation request permits PrimeHaus to contact you regarding that request using the contact information you provide.

Submission of a consultation request does not enroll you in promotional SMS messages, newsletters, recurring marketing emails, or other marketing communications.

Consultation Requests

When you submit the Book a Consultation form, the information you provide is securely processed through website infrastructure used by PrimeHaus and delivered to the PrimeHaus team at our designated business email address.

Consultation notifications are transmitted through a PrimeHaus-controlled sending domain and are intended to allow our team to respond to your request.

The consultation form is designed as an initial inquiry form and not as a medical intake form or patient portal.

Submitting the form does not, by itself, establish a provider-patient relationship.

How We Disclose Information

PrimeHaus does not sell personal information collected through this website.

We do not currently share personal information collected through this website for cross-context behavioral advertising or targeted advertising.

We may disclose information to service providers or vendors that perform services on our behalf, such as:

• Website hosting and infrastructure providers
• Email-delivery providers
• Information technology and security providers
• Other vendors necessary to operate or maintain the website

These providers may access information only as reasonably necessary to perform services for PrimeHaus and are subject to applicable contractual and legal obligations.

We may also disclose information when reasonably necessary to comply with applicable law, legal process, governmental requests, or to protect the rights, property, security, or safety of PrimeHaus or others.

Google Maps

Our website may use or embed Google Maps to provide location and directions information.

When you interact with Google Maps or other Google functionality embedded in the website, information may be transmitted directly to Google in accordance with Google's own terms and privacy practices.

PrimeHaus does not control Google's independent collection or use of information.

Cookies and Similar Technologies

PrimeHaus does not currently use cookies or similar technologies for behavioral advertising or cross-site tracking.

The website and the technologies used to operate it may use technically necessary storage, cookies, or similar mechanisms to provide functionality, security, or basic website operation.

If PrimeHaus introduces analytics, advertising, or other non-essential tracking technologies in the future, we may update this Privacy Policy and provide additional privacy choices where required.

Do Not Track and Online Tracking

Some web browsers offer a “Do Not Track” or similar privacy signal.

PrimeHaus does not currently engage in behavioral tracking of visitors across unrelated third-party websites for advertising purposes.

Third-party services accessible from or embedded within the website may maintain their own tracking and privacy practices. PrimeHaus does not control how independent third parties respond to browser-based privacy signals.

Health Information and HIPAA

This Website Privacy Policy governs general information collected through the public PrimeHaus website.

Certain information collected or maintained in connection with healthcare services may constitute protected health information (“PHI”) and may be subject to the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable federal or state healthcare privacy laws.

Where HIPAA applies, the use and disclosure of PHI by the applicable covered healthcare provider is governed by the provider's Notice of Privacy Practices, rather than solely by this Website Privacy Policy.

PrimeHaus Medical Group is a trade name of Primehaus Health, PC.

Please refer to the PrimeHaus Notice of Privacy Practices for additional information regarding the privacy of protected health information.

Data Security

PrimeHaus uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic communication, or information-storage system can be guaranteed to be completely secure.

You should therefore avoid submitting sensitive medical or other highly confidential information through general website forms or ordinary email unless specifically instructed to do so.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, maintaining appropriate business records, complying with legal obligations, resolving disputes, and protecting our legal rights.

Retention periods may vary depending on the nature of the information and applicable legal or regulatory requirements.

Your Privacy Choices

You may contact PrimeHaus to request access to, correction of, or deletion of personal information you have submitted through the website, subject to applicable law and any legal or regulatory obligations requiring us to retain certain information.

Requests may be submitted using the contact information provided below.

We may need to verify your identity before processing certain requests.

California Privacy

California residents may have privacy rights under applicable California law.

Depending on the law that applies to PrimeHaus and the information involved, these rights may include rights relating to access, correction, deletion, or information concerning how personal information is collected, used, or disclosed.

PrimeHaus does not currently sell personal information collected through this website or share it for cross-context behavioral advertising.

California residents may contact us using the information below with questions or requests concerning their personal information.

Nothing in this Privacy Policy is intended to limit rights available under applicable law.

Children's Privacy

The PrimeHaus website and services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information through this website from children under 13.

If we learn that personal information from a child under 13 has been submitted through the website without appropriate authorization, we will take reasonable steps to delete it as appropriate.

Third-Party Websites and Services

The website may contain links to websites or services operated by third parties.

PrimeHaus is not responsible for the privacy practices, security, availability, or content of independently operated third-party websites or services.

We encourage you to review the privacy policies of third parties before providing information to them.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, technology, services, legal requirements, or privacy practices.

When we make changes, we will update the Effective Date displayed at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

For questions regarding protected health information or patient privacy rights, please refer to the PrimeHaus Notice of Privacy Practices.